Track & trace
Enter your tracking number to see every scan, depot arrival and delivery update — plus proof of delivery once it lands.
Your tracking number is on your shipping confirmation email or the label the sender gave you.
See each scan and depot as your parcel moves.
Know the day to expect your delivery.
Signature or photo confirmation on arrival.
Only your city is shown — never your full address.
Your parcel is collected and scanned into our network.
It travels overnight between our regional sort centres.
It arrives at the depot closest to your address.
A courier brings it to your door and captures proof of delivery.
Our customer care team can look into any tracking event. Have your tracking number ready so we can help you faster.